Refund policy

RETURNS
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The option to return items is available for 30 days. If more than 30 days have passed since your purchase, we cannot offer you an exchange or refund.
Only unused items that are in the same condition as when you received them are eligible for return. The item must also be returned in its original packaging.
Certain items cannot be returned. This includes perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns of hygienic or sanitary products, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal hygiene products
To process your return, we require a purchase receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
In some cases, only a partial refund will be issued (if applicable):
* Books that show clear signs of use
* CDs, DVDs, videotapes, software, games, cassette tapes, or vinyl records with opened packaging
* Items not in their original condition, damaged, or missing parts, where this is not our fault
* Items returned more than 30 days after delivery
Refunds (if applicable)
After receiving and inspecting the returned items, we will email you a confirmation of receipt. We will also inform you whether your refund has been approved or denied.
If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not received your refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If that is not the issue, contact your bank. There is often some processing time before a refund is posted.
If you have done all this and still have not received your refund, please contact us at kepper61@gmail.com.
Discounted items (if applicable)
No refunds will be issued for items purchased on sale.
Exchanges (if applicable)
We only replace defective or damaged items. If you want to exchange an item for the same item, please email Lolgamingssquad@gmail.com and send the item to jol 37 62, Lelystad, Flevoland, 8243 HS, Netherlands.
Gifts
If the item was specifically purchased as a gift and shipped directly to you, you will receive a store credit for the value of the returned item. We will send you a gift card once we have received the returned item.
If the item was not marked as a gift at purchase or the giver received the item first and then gave it to you, we will refund the person who gave it to you and notify them that you have returned it.
Shipping
To return your item, send it to jol 37 62, Lelystad, Flevoland, 8243 HS, Netherlands.
The shipping costs for returning the item are your responsibility. Shipping costs are non-refundable. When you receive a refund, the shipping costs will be deducted from your refund.
How long a replacement item takes to reach you depends on your location.
If you send us an item valued over €75, consider using a shipping service with tracking or insurance.
We do not guarantee that we will receive your returned item.